Ordering
Who makes the products on Off Trail Market?
Independent outdoor brands and makers. Every brand is reviewed by our team before it joins. The Gear Shop carries gear and equipment, and the Makers Market carries handmade and small-batch goods.
Can I order from more than one brand at once?
Yes. Add items from any brand to your cart and check out once. Each brand then ships its own items to you.
Is checkout secure?
Yes. Checkout runs on Shopify, and we never see or store your full card number.
Do you sell firearms or ammunition?
No. We do not sell firearms, ammunition, or any item regulated under the National Firearms Act. Accessories like optics, slings, and cases may be available.
Shipping
Where do you ship?
We ship to addresses in the United States. If you want to ship to a P.O. Box or military address, email us before ordering and we’ll check with the brand.
Why did my order arrive in separate packages?
Each brand ships from its own location, so an order with items from more than one brand arrives in separate packages, each with its own tracking number.
How much does shipping cost?
Shipping is calculated at checkout based on the items and your address, so you can see the full cost before you pay.
How long will my order take?
Each brand sets its own processing time, and handmade or custom items can take longer. You’ll receive a tracking email when each package ships.
My package says delivered, but I don’t have it. What should I do?
Give it 24 hours and check with neighbors and any mailroom. If you still can’t find it, email Admin@OffTrailMarket.com with your order number. We’ll look into it with the brand and the carrier. See our Shipping Policy for more details.
Returns and refunds
How do I return something?
Return terms vary by product and maker, including the return window, item condition requirements, and return shipping costs. Please review the return information on the product page before ordering. If you don’t see the information you need, contact us before you purchase.
To request a return, email Admin@OffTrailMarket.com with your order number and the item you’d like to return. We’ll review the applicable terms, work with the maker, and send you the next steps. Please wait for instructions before sending anything back.
What if my item arrives damaged or is not as described?
Email Admin@OffTrailMarket.com as soon as you can with your order number and a description of the problem. Please include photos of the item and packaging if possible. We’ll work with the maker to investigate and help resolve the issue.
What items cannot be returned?
Return eligibility varies by product and maker. Perishable, custom or personalized, intimate apparel, hazardous, and used items may not be eligible for a change-of-mind return. Some products may also be marked final sale. Check the product page for the applicable terms, or contact us before ordering if you have questions.
If an item arrives damaged or is not as described, contact us so we can help, even if it is marked final sale.
Who pays for return shipping?
Return shipping costs vary by product, maker, and reason for the return. Check the product page for the applicable terms. When you contact us to request a return, we’ll confirm the next steps and any applicable return shipping costs before you send the item back.
When will I get my refund?
If your return is eligible for a refund, we’ll process it to your original payment method after the return has been received and confirmed. Once processed, it can take up to 10 business days to appear on your statement. See our Return and Refund Policy for full details.
Selling and contact
Can I sell my products on Off Trail Market?
We’d love to hear from you. Every brand on OTM sells through its own Shopify store using Shopify Collective, and we can help you get one set up. Visit Become a Partner to see how it works and tell us about your brand.
How do I reach you?
Email Admin@OffTrailMarket.com or use our contact form. We reply within two business days.