Every item on Off Trail Market ships straight from an independent brand or maker. Here’s the short version of how shipping and returns work. You can find the full details in our Shipping Policy and Return and Refund Policy.
Shipping
-
We ship to addresses in the United States.
-
Each brand packs and ships its own items. If you order from more than one brand, your items will arrive in separate packages with separate tracking numbers and may arrive on different days.
-
Shipping costs are calculated at checkout, so you can see the full cost before you pay.
-
Processing times are set by each brand. Handmade and custom items can take longer.
-
You’ll receive a tracking email when each package ships.
-
If you’d like to ship to a P.O. Box or military address, email us before ordering and we’ll check with the brand.
Returns and refunds
Return terms vary by product and maker. This includes the return window, item condition requirements, return shipping costs, and whether an item is eligible for return.
Please review the return information on the product page before ordering. If you don’t see the information you need, contact us before you purchase.
To request a return, email Admin@OffTrailMarket.com with your order number and the item you’d like to return. We’ll review the applicable terms, work with the maker, and send you the next steps. Please wait for instructions before sending anything back.
Perishable, custom or personalized, intimate apparel, hazardous, and used items may not be eligible for a change-of-mind return. Some products may also be marked final sale. If an item arrives damaged or is not as described, contact us so we can help, even if it is marked final sale.
If your return is eligible for a refund, we’ll process it to your original payment method after the return has been received and confirmed. Once processed, it can take up to 10 business days to appear on your statement.
Something wrong with your order?
If your package is late, lost, damaged, or marked delivered but missing—or if your item is not as described—email Admin@OffTrailMarket.com with your order number and a description of the issue. If anything is damaged, please include photos of the item and packaging if possible.
We’ll respond within two business days and work with the brand to investigate and help resolve the issue.